Delivery Information
Delivery or shipping are available on online purchases within
Australia only. Shipping fee will be applied at the online checkout.
General orders incur standard flat rate based on the weight and size
accumulation of products. A delivery fee of $10 will be applied to your
order if you are within 5km radius of our shop in Footscray. Offer is subject to change at any time at Nathan Thai Grocery's discretion.
Shipping Policy
Melbourne
Metro Area deliveries are sent via Couriers Please and will be received
within 3-5 business days* of the dispatch date. You are able to track
your order by entering your consignment number via
https://www.aramex.com.au Please note the number will not be traceable
for at least 12 hours.
Other States Area deliveries are sent via
Australia Post and will be received within 3-5 business days* of the
dispatch date. You are able to track your order by entering your
consignment number via www.auspost.com.au/parcels-mail/track Please note
the number will not be traceable for at least 12 hours.
*Due to high demand during Sale periods, your order may take up to 5 business days (after dispatch date) to arrive.
Goods will be delivered on business days only. Nathan Thai Grocery can offer deliveries on weekend or public holidays upon arrangement.
N.B.
It is your obligation to enter the correct delivery address details at
the time of ordering. Should you enter the wrong address, we are not
obligated to re-send the order to the correct address at our expense
For
PO Box Addresses or delivery to remote areas (as determined by Toll),
your order may be sent with Australia Post via their eParcel service.
This service is slower than our normal delivery service and will be
received in 7-10 business days of the dispatch date. You will be able to
track your order by entering the consignment number at
auspost.com.au/track
When will my order be dispatched?
Please
note if you receive your shipment confirmation email over the weekend,
your order will not be dispatched until the next business day, after
which your tracking will be enabled.
If there is a stock issue
with your order there may be time delays before dispatch. It is the
responsibility of the customer to inform us if an order does not arrive
either by emailing order@nathanshop.com.au or calling 03 9687 8588. Once
we learn an order has not arrived we will lodge an enquiry with the
courier to ensure delivery occurs as soon as possible. We will not be
held liable for any loss or damage resulting from late delivery.
You
have the option to have your item delivered with or without a signature
of receipt. If you choose to have the item delivered without a
signature of receipt you are liable for actions thereafter the couriers
said delivery. If you choose to sign for your item, you will generally
need to be available between 7am and 5pm to receive the delivery. If you
are not in when the courier tries to deliver your order they will
generally leave a card and you will need to ring the couriers directly
(the number will be clearly displayed on the card) in order to arrange
re-delivery. Unfortunately, we will be unable to arrange re-delivery
with the couriers on your behalf.
You also have the option to
choose a different delivery address than your billing address. For
example, you may want to use your work address for delivery or send the
item as a gift. Simply change the address in the delivery address
location in your My Account area or on the checkout page. Just remember
this will be your preferred delivery address so you will need to change
it back if you want to send your next online order to a different
location.
Without limiting the operation and any other terms and
conditions herein, we will not accept liability for any loss or damage
arising from a late delivery and you agree that late delivery does not
constitute a failure of our agreement, and does not entitle you to
cancellation of an order.
We carefully double check all
product's expiry date before dispatch. In the event of customer
receiving faulty items, we can replace with the same item originally
purchased (subject to stock availability) or a full refund by your email
or phone call confirmation.
Nathan Thai Grocery is not
responsible to cover shipping costs incurred by the customer for refunds
on non-faulty items or cover the re-delivery costs for exchanges.
You can also return your items into our Footscray store and please see our returns policy for more details on how to do this.
We do not do international delivery outside of Australia.